Airlines Participating in Arc and their Contacts

                                         
Airline Name                         Airline Policy Phone Attention Address Email Website Refunds Refunds Email Last Updated Refund Instructions Processing Validity Last Updated2 Restrictions   Accepted Payments Restriction Exception Additional Instructions
AccesRail   450 9B Y Y N N N N   N General Concurrence http://accesrail.com/general-information/     8375 Bougainville
Suite 100
Montreal, QC H4P 2G5
Canada		   www.accesrail.com Via GDS     Contact AccessRail directly for instructions 13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Advanced Air   360 AN N N N N N N   N General Concurrence   1-310-644-3344   12101 Crenshaw Blvd
Suite 100
Hawthorne, CA 90250 United States		   http://advancedaircharters.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Aegean Airlines   390 A3 Y Y Y N N N N Y General Concurrence https://en.about.aegeanair.com/travel-agents/ 30-210-626-1658 ARC/BSP Revenue Accounting 31, Viltanioti str.
145 64
Kifissia, Greece		 [email protected] www.aegeanair.com Via GDS (Reinstated)   November 13, 2020   13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.   Additional Contact Information:

Email: [email protected]
Phone: +30 210 6261658 & +30 210 6261875
Aer Lingus   053 EI Y Y N N N N   N General Concurrence https://www.aerlingus.com/support/fees/   Accounting Manager 300 Jericho Quadrangle
Suite 130
Jericho, NY 11753
United States		   www.aerlingus.com Via GDS   July 23, 2021   24 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 4 - 50% or more of the segments must be routed on ticketing airline.    
Aerolíneas Argentinas   044 AR Y Y N N N N N N General Concurrence http://www.aerolineas.com.ar//ReservasServicios/Devolucion 1-305-648-4122 Comptroller
5835 Blue Lagoon Drive
Suite 212
Miami, FL 33126
United States		 [email protected] www.aerolineas.com.ar/welcome Via GDS (Reinstated)   August 6, 2021 Exchange Policy: https://www.aerolineas.com.ar/en-us/promociones/detalle/313_important-information-coronavirus. To request a refund, contact [email protected]. 13 Months January 4, 2022 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
Visa (VI)		 NR - No restriction.    
Aeromexico   139 AM Y Y N N N N   N Specific Appointment https://aeromexico.com/en/travel-with-aeromexico/preparing-your-trip/regulations-and-policies/?site=us 1-281-372-3480     [email protected] www.aeromexico.com Via GDS (Reinstated)   October 14, 2022 https://vuela.aeromexico.com/agencyinfo/ 13 Months October 19, 2022 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
PayPal (TP)
UATP (TP)
Visa (VI)		 NR - No restriction.   For mailing of refunds, debit/credit memos and ticketing authority: [email protected]

For ticketing authority, send the approval of AM commercial area.
Africa World Airlines   394 AW N N N N N N   N General Concurrence https://www.flyawa.com.gh/wp-content/uploads/2018/12/AWA-ADM-ACM-Policy-My-ARC.pdf 1-800-380-6541 c/o APG North America LCC 1120 Avenue of the Americas
Suite 4108
New York, NY 10036
United States		 [email protected] https://www.flyafricaworld.com/ Via GDS   May 19, 2020   13 Months   N/A   Cash   Cash only at this time.  
Air Algerie   124 AH Y Y N N N N   N General Concurrence   201-526-7840 c/o Airline Pros 420 Lexington Avenue
Suite 2523
New York, NY 10170
United States		 [email protected] http://www.airalgerie.dz Via GDS       13 Months   N/A   Mastercard (CA)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Arabia Maroc   452 3O N N N N N N   N General Concurrence   (877) 953-8521   703 Waterford Way
Suite 785
Miami, FL 33076
United States		 [email protected] www.airarabia.com Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Air Astana   465 KC Y Y Y N N N N N General Concurrence https://airastana.com/global/en-us/Information/Important-Notices/Agency-Debit-Memo-Policy 1-888-855-1557   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://airastana.com Managing Directly   March 24, 2020 Refund Policy Link: https://airastana.com/kaz/en-us/Information/Air-Astana-Secure. Refund Application Form: https://airastana.com/kaz/en-us/My-Booking/Online-Refund 13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Austral   760 UU Y Y N N N N   N General Concurrence   (201) 484-8036   420 Lexington Avenue
Suite 358-360
New York, NY 10170
United States		 [email protected] www.air-austral.com Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Air Baltic   657 BT Y Y Y N N N   N General Concurrence   001-646-213-9595   Attn: Ms. Ferrouz Bousellma 370 7th Ave.
Suite 306A
New York, NY 10001
United States		 [email protected] www.airbaltic.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Botswana   636 BP N N N N N N   N General Concurrence       c/o AirlinePros 420 Lexington Ave.
Suite 2523
New York, NY 10170
United States		 [email protected] https://www.airbotswana.co.bw/ Via GDS     Agent Portal: https://www.agentconnect.biz 13 Months March 17, 2022 N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Air Burkina   226 2J N N N N N N   N General Concurrence   (800) 380-6541   Air Burkina c/o APG USA
1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] https://air-burkina.com Via GDS   May 26, 2020 Rebooking and Refund Policy: https://www2.arccorp.com/globalassets/refunds/2j-rebooking-and-refund-policy-v29apr2020.pdf 13 Months   N/A   Cash NR - No restriction. Cash only at this time.  
Air Canada   014 AC Y Y Y Y Y N N Y General Concurrence       Attn: Manager - Sales Accounting 355 Portage Avenue
Winnipeg, MB R3B 2C3
Canada		   https://www.aircanada.com Via GDS       39 Months February 8, 2022 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.   For Mailing Refunds Use: Refund Services Manager
P.O. Box 6475
Winnipeg, Manitoba
Canada, R3C 3R3

For Debit/Credit Memo and Mailing Sales Summary Adjustment Use:
Sales Audit Dept.
355 Portage Avenue
Winnipeg, Manitoba
Canada, R3B 2C3
Air China Ltd.   999 CA Y Y N N N N   N General Concurrence https://www.airchina.us/US/GB/conditions/     2131 E. Maple Ave
El Segundo, CA 90245
United States		   https://www.airchina.us/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Choice One   122 3E N N N N N N   N General Concurrence https://www.airchoiceone.com/when-you-fly     12300 Old Tesson Road
St. Louis, MO 63128
United States		   http://www.airchoiceone.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Air Côte d'Ivoire   483 HF N N N N N N   N General Concurrence   (201) 484-8036   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://www.aircotedivoire.com Managing Directly   March 27, 2020 Contact Airline Directly for Instructions 13 Months   N/A   Cash   Cash only at this time.  
Air Dolomiti   101 EN N N N N N N   Y General Concurrence http://www.airdolomiti.eu/adm-policy +39 045 2886140   Via Paolo Bembo 70
DOSSOBUONO DI VILLAFRANCA VR 37062
Italy		   https://www.airdolomiti.eu/ Via GDS       13 Months October 13, 2022 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Europa   996 UX Y Y Y N N N   N General Concurrence https://www.aireuropa.com/en/flights/conditions#carriage 1-855-894-7687   1270 Broadway
New York, NY 10001
United States		 [email protected] https://www.aireuropa.com/ Via GDS (Reinstated)   September 25, 2021   13 Months August 24, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 8 - Miscellaneous Air Europa does not accept anonymous prepaid cards.  These are cards that are typically not reloadable, and not issued to individual cardholders.   
Air France   057 AF Y Y Y N N N   Y General Concurrence https://www.airfrance.us/us/en/local/process     1450 Broadway
Floor 24
New York, NY 10018
United States		   http://www.airfrance.com/ Via GDS (Reinstated)   March 29, 2023 https://www.afkl.biz/s/ 13 Months April 14, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.    
Air Greenland   631 GL Y Y Y N N N   N General Concurrence http://www.airgreenland.com/travel-info/before-travel/fees +299701212   Siaqqinneq B1842
Nuuk 3900,,00000
Greenland		 [email protected] http://www.airgreenland.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Air India   098 AI Y Y N N N N N N General Concurrence https://www.airindia.com/in/en/travel-agents.html     570 Lexington Ave.
New York, NY 10022
United States		   https://www.airindia.com/in/en/travel-agents.html Via GDS (Reinstated)   November 17, 2021 As Per Fare Rule 24 Months May 4, 2023 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.   Air India USA Reservations and Sales Offices
Mon-Fri 0900-1700 Local Time

1. Agencies on East Coast - [email protected]
2. Agencies in Midwest - [email protected]
3. Agencies on West Coast - [email protected]

Staff will respond within 24 hours Mon-Fri 0900-1700. For travel within 1 week or for urgent matters call the following numbers: Reservations/Ticketing Sales:

1. Agencies on East Coast 212-407-1465 212-407-1445
2. Agencies in Midwest 312-782-6263 Ext. 1002 312-782-8761 Ext. 1004
3. Agencies on West Coast 650-821-8831 650-821-8831

1. East Coast for agencies located in AL/CT/DC/DE/FL/GA/MA/MD/ME/MS/NC/NH/NJ/NY/PA/RI/SC/VA/VT

2. Midwest for agencies located in AR/IA/IL/IN/KS/KY/LA/MI/MN/MO/ND/NE/OH/OK/SD/TN/TX/WI/WV

3. West Coast for agencies located in AK/AZ/CA/CO/HI/ID/MT/NM/NV/OR/UT/WA/WY
Air Macau   675 NX Y Y N N N N   N General Concurrence   201-526-7806   420 Lexington Avenue
New York, NY 10170
United States		 [email protected] http://www.airmacau.com.mo Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Air Madagascar   258 MD N N N N N N   N General Concurrence       31, Avenue De L'Independence
Antananarivo 101
Madagascar		   http://www.airmadagascar.com Via GDS       13 Months December 15, 2022 N/A   Cash      
Air Malta   643 KM Y Y Y N N N   N General Concurrence http://www.airmalta.com/information/customer-support/missed-delayed-cancelled-flights     Air Malta Plc
Head Office
Lqa 9020
Luga
Malta		   http://www.airmalta.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Mauritius   239 MK Y Y Y N N N   N General Concurrence http://www.airmauritius.com/tickets.htm     11th Floor, Air Mauritius Centre
Port Louis, Mauritius		   http://www.airmauritius.com/ Via GDS (Reinstated)   December 9, 2021 Contact Airline Directly for Instructions 39 Months June 15, 2023 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Moana   432 NM Y Y Y N N N   N General Concurrence         [email protected]   Via GDS   January 9, 2024   13 Months January 9, 2024            
Air Moldova   572 9U Y Y N N N N   N General Concurrence       Dacia Bd, 80/2.Airport
Chisinau Md-2026
Republic Of Moldova		   https://www.airmoldova.md/ Via GDS   April 15, 2020 Rebooking Instructions: https://www.airmoldova.md/static/filemanager/pdf/Invol_Rebooking_Instruction_due_COVID19_eff_07APR20.jpg 13 Months   N/A   American Express (AX)
Diners Club Int'l (DC)		 NR - No restriction.    
Air New Zealand   086 NZ Y Y N N N N   N General Concurrence http://www.airnzagent.com.au/policies     222 N. Pacific Coast Highway
El Segundo, CA 90245
United States		 [email protected] https://www.airnewzealand.com/ Via GDS   July 16, 2021   39 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.    
Air Niugini   656 PX Y Y Y N N N   N General Concurrence   201-484-8036
201-526-7720		   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://airniugini.com.pg/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air North   287 4N Y Y N N N N   N General Concurrence       150 Condor Road
Whitehorse YT
Canada		   https://flyairnorth.com Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Air Premia   350 YP N N N N N N   N General Concurrence https://corp.uzairways.com/en/agents 213-626-2083 AVIAWORLD (AVIAREPS JV) 222 N. Pacific Coast Hwy, Suite 2000
El Segundo, CA 90245		 [email protected] https://airpremia.com Via GDS (Reinstated)       13 Months September 22, 2022     Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Air Rarotonga   755 GZ N N N N N N   N General Concurrence       Airport Drive
Rarotonga International Airport, Nikao
Rarotonga		   http://www.airraro.com/en Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Air Senegal   490 HC N N N N N N   N General Concurrence       9927, VDN Amitie III
BP 14463
Dakar BP15247		   https://www.flyairsenegal.com Via GDS   April 15, 2020 https://www2.arccorp.com/globalassets/refunds/RefundInstructionsAirSenegal.pdf 13 Months March 10, 2022 N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Air Serbia   115 JU Y Y Y N N N   N General Concurrence https://www.airserbia.com/en-US/corporate 1+773-293-7511   295 Madison Ave, 12th FL
New York, NY 10017		   https://www.airserbia.com/ Managing Directly   June 9, 2020 Contact airline directly for instructions. 13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Seychelles   061 HM N N N N N N   N General Concurrence http://www.airseychelles.com/en/plan-and-book/online-booking (201) 526-7842   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.airseychelles.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Tahiti   135 VT Y Y N N N N N N General Concurrence https://www.airtahiti.com/agents-create-booking 689 40 86 43 68   P. O. Box 314
98713 Papeete, French Polynesia		 [email protected] https://www.airtahiti.com/agents Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Air Tahiti Nui   244 TN Y Y Y N N N   N General Concurrence http://www.airtahitinui.com.au/Misc/generaltermsconditions.asp#13     5901 W. Centry Blvd.
Los Angles, CA 90045
United States		   https://www.airtahitinui.com Via GDS   October 29, 2020   24 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Air Tanzania   197 TC N N N N N N   N General Concurrence   (800) 380-6541   1120 Avenue of the America
New York, NY 10036
United States		 [email protected]   Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Air Transat   649 TS Y Y N N N N N N General Concurrence http://www.airtransat.com/en-CA/Legal-notice/General-Terms-and-Conditions     300 Leo-Pariseau
Mirabel,H2X 4C2
Canada		 [email protected] http://www.airtransat.com/ Via GDS   May 22, 2021 Policy for flights booked after March 4, 2020, for all departures: https://www.airtransat.com/fr-CA/reserver/reservez-en-toute-confiance Dedicated Coronavirus Page: https://www.airtransat.com/en-CA/travel-information/coronavirus 24 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 1 - Valid for air transportation only. All segments must be routed on Air Transat.  
Air Vanuatu   218 NF N N N N N N   N General Concurrence   (800) 380-6541   1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] https://www.airvanuatu.com/plan-and-book Managing Directly   November 16, 2023   13 Months   N/A   Cash   Cash only at this time.  
Aircalin   063 SB Y Y N N N N   N General Concurrence   (800) 380-6541   1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] http://nc.aircalin.com/ Via GDS   April 1, 2021   24 Months   N/A   American Express (AX)
UATP (TP)		 NR - No restriction.    
Airlink   749 4Z Y Y Y N N N   N General Concurrence   (833) 493-0034   222 N. Pacific Coast Hwy,
Suite 2000
El Segundo, CA 90245
United States		 [email protected] https://www.flyairlink.com Managing Directly   July 31, 2023 Refund and Exchange Information: https://www2.arccorp.com/globalassets/refunds/AirlinkCovid-19MemoV14Z.pdf 24 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Alaska Airlines   027 AS Y Y Y N N N   N General Concurrence https://www.alaskaair.com/travel-agent/logon     P.O. Box 68900-SEAAX
Seattle, WA 98168-0900
United States		   https://www.alaskaair.com/ Via GDS   July 1, 2020 COVID-19 Travel Updates: https://www.alaskaair.com/content/advisories/coronavirus; Agent Portal: https://www.alaskaair.com/travel-agent/logon 30 Months December 17, 2021 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.   For Mailing Refunds Use:
ATTN: Refunds—SEAAR
P.O. Box 68900
Seattle, WA 98168-0900

For Mailing Debit/Credit Memos Use:
ATTN: Debit Memo Dept.—SEAAD
P.O. Box 68900
Seattle, WA 98168-0900

For Mailing Exception Transactions (overnight delivery):
Attn: TA Accounting
20833 International Blvd.
Seattle, WA 98168

(Regular mail)
ATTN: TA ACCTG, SEAAM
P.O. Box 68900
Seattle, WA 98168-0900
Alaska Seaplanes   042 X4 N N N N N N   N Specific Appointment   907-789-3331   8907 Yandukin Drive
Juneau, AK 99801
United States		   www.flyalaskaseaplanes.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
All Nippon Airways   205 NH Y Y Y N N N N N General Concurrence https://atpa.fly-ana.com/ 1-800-262-2250   21250 Hawthorne Blvd.
Torrance, CA 90503
United States		 [email protected] https://atpa.fly-ana.com/ Via GDS   June 14, 2021 https://atpa.fly-ana.com/ticketing-and-policies 13 Months March 14, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.    
Amaszonas SA   464 Z8 N N N N N N   N General Concurrence   (818) 990-9733   16250 Ventura Blvd.
Encino, CA 91436
United States		 [email protected] https://www.amaszonas.com Via GDS       13 Months   N/A   American Express (AX) NR - No restriction.    
American Airlines   001 AA Y Y Y N N N Y Y General Concurrence https://saleslink.aa.com/en-US/documents/Archives/AgencyRef/Debit_Memos.pdf (888) 522-4240   4000 Sky Harbor Blvd.
Phoenix, AZ 75261
United States		   https://www.aa.com/ Via GDS   May 29, 2020 Ticketing Information: https://saleslink.aa.com/en-US/index.html#/home 39 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
PayPal (TP)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.   American Airlines, Inc. is included in the list of carriers participating in ARC that uses the general concurrence method of appointing travel agents. In addition to the ARA, each agency must agree to comply with and adhere to the terms and conditions of the American Airlines' Addendum to the ARC Agent Reporting Agreement. For Debit/Credit Memo questions, please submit all documentation via Memo Manager. If the debit or credit memo is in a "paid" or "closed" status, you may still submit comments and attach documentation to the memo in Memo Manager. AA will be alerted to the additions and will review the information.
Andes Líneas Aéreas   650 OY N N N N N N   N General Concurrence   1-201-526-7241   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.andesonline.com/ Via GDS       13 Months   N/A   Cash NR - No restriction. cash only at this time.  
APG Airlines   275 GP Y Y N N N N N N General Concurrence http://www.apgiet.com/adm-policy.html +331.53.77.13.25   66, ave des Champs-Elysees
Paris,75008
France		 [email protected] http://www.apg-airlines.com/ Via GDS (Reinstated)   September 10, 2020 https://www.apgiet.com/coronavirus-covid-19-policy.html 13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
ARC Pay   890 XD N N N N N N Y N General Concurrence   1-703-816-8003 or 1-855-816-8003   3000 Wilson Boulevard, Suite 300
Arlington, VA 22201-3862		 [email protected] www.arccorp.com Via GDS [email protected]   Contact ARC's Customer Care Center for more information or view: https://www2.arccorp.com/products-participation/products/arc-pay/ 13 Months October 27, 2022 N/A   Cash
American Express (AX)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
Mastercard (CA)
UATP (TP)
Visa (VI)
Uplift (TP)		 NR - No restriction. N/A  
Arkia Israeli Airlines   238 IZ Y Y N N N N   N General Concurrence   (201) 526-7807   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.arkia.com/ Via GDS   October 12, 2021   13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Aruba Airlines   209 AG N N N N N N   N General Concurrence       7855 Northwest 12th Street
Doral, FL 33126
United States		 [email protected] http://www.arubaairlines.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time. For refunds: [email protected]
Asiana Airlines   988 OZ Y Y Y N N N   N General Concurrence   (213) 365-4510   3530 Wilshire Blvd.
Los Angeles, CA 90010
United States		 [email protected] http://us.flyasiana.com Via GDS   January 18, 2021   13 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.    
ASKY Airlines   032 KP N N N N N N   N General Concurrence http://www.flyasky.com/asky/en/home.aspx (800) 380-6541   1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] http://www.flyasky.com/ Via GDS (Reinstated)   April 8, 2021 Refund Procedure: https://www2.arccorp.com/globalassets/refunds/ASKY-COVID-19-Procedure-V2.pdf 13 Months   N/A  
UATP (TP)		 NR - No restriction.    
Atlantic Airways   767 RC Y Y N N N N   N General Concurrence   (800) 380-6541   1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] https://www.atlantic.fo Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Austrian Airlines   257 OS Y Y Y N N N   Y General Concurrence https://www.lufthansaexperts.com/?US     1400 RXR Plaza – West Tower
Uniondale, NY 11556
United States		   https://www.austrian.com/ Via GDS (Reinstated)   June 30, 2020   39 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 4 - 50% or more of the segments must be routed on ticketing airline.    
Avianca   134 AV Y Y Y N N N   Y General Concurrence https://avianca.mailpush.nuintesa.com/documentos/newsletters_ficheros/fichero-7902-ficheros-1665602113-86323200-92019.pdf     8350 NW 52nd Terrace
Miami, FL 33166
United States		   http://www.avianca.com/ Via GDS (Reinstated)   June 6, 2022 Refund Policy: https://www2.arccorp.com/globalassets/refunds/avianca-airlines-refund.jpg 24 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 6 - 50% or more of the total fare value must be routed on ticketing airline. Cardholder signature (and credit card imprint when applicable) required on charge forms for all credit sales. Any financial loss incurred due to a card not present transaction is the responsibility of the travel agency issuing the ticket/document for which the loss is incurred. A debit memo issued by Avianca to a travel agency in connection to an incurred loss by the travel agency (chargeback or other), must be paid by the travel agency upon receipt of the debit memo. Avianca will not extend a debit memo payment due date, despite any ongoing investigative and/or collection effort by the responsible travel agency.  
Avior Airlines   742 9V N N N N N N   N General Concurrence   (201) 204-5501   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://www.aviorair.com/ Via GDS       13 Months   N/A   Cash NR - No restriction. Cash only at this time.  
Azerbaijan Airlines   771 J2 Y Y N N N N   N General Concurrence https://www.azal.az/upload/pdf/ADM-PENALTY-J2-eng.pdf     John F. Kennedy Int'l. Airport
Jamaica, NY 11430
United States		   https://www.azal.az/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Azul Linhas Aéreas   577 AD Y Y Y N N N   N General Concurrence   +1 844 499 2985   Av. Marcos Penteado de Ulhoa Rodrigues
Ed. Castelo Branco Office Park
Sao Paulo,Brazil		 [email protected] https://www.voeazul.com.br/en/home Via GDS (Reinstated)   April 24, 2020   13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Bahamasair   111 UP Y Y N N N N   N General Concurrence https://bahamasair.com/policies/ (242) 702-4100   Bahamasair Holdings Limited
Concourse G, Miami International Airport
P.O.Box 260206
Miami, FL 33126		 [email protected] https://bahamasair.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 NR - No restriction.   For Mailing Exception Transactions:
Bahamasair
Bahamasair House
Coral Harbour Road
Nasau, Bahamas
Attn: Surabhi Bhatnagar

Refunds: [email protected]
Contact: Bridgette Ferguson - For phone contact 1-242-702-4100 Ext. 2037

Reservations: [email protected]
For phone contacts – please check our website

Customer Service: [email protected]
For phone contacts – please check our website

Reservations and other contacts and services on our website - http://bahamasair.com
Bamboo Airways   926 QH N N N N N N     General Concurrence   (855) 284-2967   222 N. Pacific Coast Hwy
El Segundo, CA 90245
United States		 [email protected] https://bambooairways.com Via GDS   October 12, 2021   13 Months March 17, 2022     Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Bangkok Airways   829 PG Y Y Y N N N N N General Concurrence http://www.bangkokair.com/eng/ForTravelAgent/index     Suite 115
Encino, CA 91436
United States		   http://www.bangkokair.com/ Via GDS       13 Months June 7, 2023 N/A   Mastercard (CA)
Visa (VI)		      
Batik Air   816 OD Y Y Y N N N   N General Concurrence   (800) 380-6541   1120 Avenue of the America
New York, NY 10036
United States		 [email protected] https://www.malindoair.com Via GDS   September 22, 2023 *OD Q's surcharge USD15 is non-refundable* 13 Months September 22, 2023 N/A   Cash   Cash only at this time.  
Beijing Capital Airlines   898 JD Y Y Y N N N   N General Concurrence www.jdair.net     No. 5-1 Lucky Industrial Zone
Beijing,China		   https://www.jdair.net Via GDS       13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
BH Air   366 8H N N N N N N   N General Concurrence   +35 9298 10187   7, Djakon Ignatii Str.
Sofia,Bulgaria		 [email protected] http://www.bhairlines.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Biman Bangladesh   997 BG N N N N N N   N General Concurrence http://www.biman-airlines.com/travelagents     211 East 43rd Street
New York, NY 10017
United States		   http://www.biman-airlines.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Blue Air   475 0B Y Y N N N N   N General Concurrence https://www.blueairweb.com/media/default/documents/adm%20policy%202018%20us%20market.pdf (877) 958-2577   420 Lexington Avenue
New York, NY 10170
United States		 [email protected] http://www.blueairweb.com Via GDS       13 Months   N/A   Cash NR - No restriction. Cash only at this time.  
Boliviana De Aviacion (BOA)   930 OB Y Y N N N N   N General Concurrence   (305) 591-3217   8725 NW 18 Terrace
Doral, FL 33172
United States		   http://www.boa.bo/BoAWebsite Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Boutique Air   184 4B Y Y N N N N   N General Concurrence http://www.boutiqueair.com/pages/faq     360 Pine St.
San Francisco, CA 94104
United States		   http://www.boutiqueair.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
British Airways   125 BA Y Y Y Y Y N N Y General Concurrence https://secure.ba-agent.com/screens/logon.aspx?ReturnUrl=%2fscreens%2fsecure%2flandingpage.aspx (212) 716-0648   2 Park Avenue
New York, NY 10016
United States		   https://www.britishairways.com/ Via GDS   May 29, 2020 COVID-19 Travel and Service Updates: https://www.britishairways.com/en-us/information/incident/coronavirus/latest-information 39 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only. Payment card may be accepted for tours or land arrangements in connection with British Airways travel only. British Airways is listed as an ARC participating carrier that employs the general concurrence method of appointing travel agents. However, British Airways continues to appoint new agency locations and those undergoing Type IV or Type V ownership changes by specific appointment in the following areas: New York, New Jersey, California, Florida, Washington, D.C., Virginia, Maryland and Pennsylvania. Furthermore, British Airways hereby reserves the right to investigate the creditworthiness of an agency at its sole discretion.

Additional Contact Information:

For Accreditation Requests:
Email: [email protected].

For Refunds:
Email: [email protected].

For Exception Transactions:
Email: [email protected].
Brussels Airlines   082 SN Y Y Y N N N N Y General Concurrence https://www.lufthansaexperts.com/?US (516) 296-9665   1400 RXR Plaza, West Tower
Uniondale, NY 11556
United States		 [email protected] http://www.BrusselsAirlines.com Via GDS (Reinstated)   September 10, 2020   39 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Bulgaria Air   623 FB Y Y Y N N N   N General Concurrence https://www.air.bg/en/general-flight-conditions     1 Brussels Blvd.
Sofia,Bulgaria		 [email protected] https://www.air.bg/ Via GDS (Reinstated)   June 15, 2020   13 Months   N/A   American Express (AX) NR - No restriction.   Ticketing, Waiver Code, and Refund Information:
Email: [email protected]

For Debit/Credit Memo Information:
Email: [email protected]
Phone: +35 9240 20426
Cambodia Angkor Air   188 K6 N N N N N N   N General Concurrence   (800) 380-6541   1120 Avenue of the Americas
New York, NY 10036 United States		 [email protected] http://cambodia-airlines.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Canada Jetlines   647 AU N N N N N N   N General Concurrence   (416) 435 6657   6299 Airport Rd, Suite 300
Mississauga, Ontario
Canada L4V 1N3		 [email protected] https://www.jetlines.com Via GDS   February 16, 2023   13 Months March 23, 2023 N/A   Mastercard (CA)
Visa (VI)		      
Caribbean Airlines   106 BW Y Y N N N N N N General Concurrence https://www.caribbean-airlines.com/#/reservations/agency-debit-memo     300 Terminal Drive
Ft. Lauderdale, FL 33315
United States		   http://www.caribbean-airlines.com Via GDS       60 Months September 29, 2022 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only.    
Cathay Pacific Airways   160 CX Y Y N N N N   N General Concurrence https://www.cxagents.com/content/dam/cathay-agents/ca/US_ADCM_Policy-revised_092721.pdf (604) 606-2900   550 West 6th Avenue
Vancouver, V5Z 452
Canada		 [email protected] https://www.cathaypacific.com/ Via GDS   June 24, 2021   24 Months February 13, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS) JCB (JC)
UATP (TP)
Visa (VI)		 6 - 50% or more of the total fare value must be routed on ticketing airline. 50% of the total fare value or a minimum of one transpacific segment must be routed on Cathay Pacific Airways or Dragonair.  
Cayman Airways Ltd   378 KX Y Y N N N N   N General Concurrence https://www.caymanairways.com/policy-and-procedures     91 Owen Roberts Drive
Grand Cayman KY1-1001,Cayman Islands		   http://www.caymanairways.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.    
CemAir   225 5Z Y Y N N N N   N General Concurrence   (201) 526-7619   420 Lexington Avenue
New York, NY 10170
United States		 [email protected] http://www.flycemair.co.za Via GDS       13 Months September 22, 2022 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
China Airlines   297 CI Y Y Y N N N   N General Concurrence http://www.china-airlines.com/en/other/con_carriage.htm     200 Continental Blvd.
El Segundo, CA 90245
United States		   http://www.china-airlines.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.    
China Eastern Airlines   781 MU Y Y N N N N   N General Concurrence http://us.ceair.com/en/content/information/ticketing/refund-policy-for-international-tickets     55 S. Lake Avenue
Pasadena, CA 91101
United States		   http://us.ceair.com/en/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
China Southern Airlines   784 CZ Y N N N N N   N General Concurrence https://sites.google.com/czmpt.com/b2bplatform/notice     17800 Castelton Street
City of Industry, CA 91748
United States		   http://www.csair.com Via GDS       24 Months January 12, 2023 N/A   American Express (AX)
Mastercard (CA)
UnionPay International (UP) Visa (VI)		 6 - 50% or more of the total fare value must be routed on ticketing airline. 50% of the total fare value or a minimum of one transpacific segment must be routed on China Southern Airlines. CZ does not accept credit cards which are in the names of Agents or their Payment Suppliers unless a prior explicit consent was given by CZ. Agents are obligated to restrict their Payment Suppliers to prevent violation of CZ's Payment Acceptance Policy. Failure to comply with CZ's Payment Acceptance Policy may result in an ADM of a 3.2% (Usage of virtual credit cards will result in a 5%) penalty on transactions using unapproved payment methods.
CM Airlines   907 H5 Y Y Y N N N   N General Concurrence https://www.cmairlines.com/en/terms-and-conditions/ticket-policies/ 19542392295   Toncontin International Airport
Tegucigalpa City,Honduras		 [email protected] http://www.cmairlines.com/es Managing Directly   August 10, 2020   13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Condor   881 DE Y Y Y N N N   N General Concurrence https://www.condor.com/eu/help-contact/terms-and-conditions.jsp 1-800-524-6975   100 Illinois Street
St. Charles, IL 60174
United States		 [email protected] https://www.condor.com/ Via GDS   April 19, 2021   24 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.   For Debit Memos: [email protected]
Contour Airlines   522 LF Y Y N N N N   N General Concurrence       PO Box 899
Smyrna, TN 37167
United States		   https://www.contourairlines.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Copa Airlines   230 CM Y Y N N N N N Y Specific Appointment https://www.copaair.com/en/web/gs/refund-request     6205 Blue Lagoon Drive
Miami, FL 33126
United States		   https://www.copaair.com/ Via GDS (Reinstated)   December 3, 2021 Travel Agency Refund Request Form: https://www.copaair.com/en/web/gs/reembolso-agencias-de-viaje-us Voluntary Changes: https://www.copaair.com/documents/20182/3055568/21-01-07+ENG+COM+21-003+UPDATE-VOLUNTARY+CHANGES+WAIVER+GUIDELINES+FOR+NEW+TICKETS.pdf/daa88f39-95df-0fb2-589e-dfdad7e5d924 13 Months March 13, 2024 Updates to Guidelines https://www.copaair.com/documents/20182/3055568/21-01-07+ENG+COM+21-003+UPDATE-VOLUNTARY+CHANGES+WAIVER+GUIDELINES+FOR+NEW+TICKETS.pdf/daa88f39-95df-0fb2-589e-dfdad7e5d924 American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only.    
Corsair   923 SS Y Y N N N N N N General Concurrence https://www.corsair.fr/vol/Informations/conditions-generales-de-vente-et-de-transport     2 Avenue Charles Lindbergh
France		   http://www.corsairfly.com/ Via GDS (Reinstated)   February 20, 2021   39 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Croatia Airlines   831 OU Y Y N N N N   N General Concurrence http://www.croatiaairlines.com/Legal-information/Passengers-rights/ +385 1 616 0284   Bani 75b
Buzin
10010 Zagreb
Croatia		 [email protected] http://www.croatiaairlines.com/ Via GDS (Reinstated)   January 20, 2021   24 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Cyprus Airways   078 CY N N N N N N   N General Concurrence   (800) 380-6541   C/O APG North America LLC
1120 Avenue of the Americas, suite 4108
New York, NY 10036		 [email protected] WWW.CYPRUSAIRWAYS.COM Managing Directly   September 6, 2023   13 Months February 13, 2023            
Czech Airlines   064 OK Y Y Y N N N   N General Concurrence   1-855-359-2932   1350 Ave. of the Americas
New York, NY 10019
United States		 [email protected] http://www.csa.cz/ Managing Directly   August 31, 2022   24 Months June 23, 2022 N/A   Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.   Information for agencies can be found at www.csa.cz/cz-en/travel-agencies/ For more details agencies can refer to our Call Centre.
Daallo Airlines FZCO   201 D9 N N N N N N   N General Concurrence       j-21 Dubai Airport Free Zone
Dubai,299315
United Arab Emirates		 [email protected] https://www.daallo.com Via GDS   October 16, 2020   13 Months   N/A   Cash   Cash only at this time.  
Delta Air Lines   006 DL Y Y Y N N N   N General Concurrence https://pro.delta.com/content/agency/us/en/home.html     1030 Delta Blvd.
Atlanta GA 30354-1989
United States		   http://www.delta.com Via GDS   September 14, 2022 COVID-19 Updates: https://pro.delta.com/content/agency/us/en/home.html 60 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
PayPal (TP)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.   Delta Air Lines, Inc. is included in the list of ARC Participating Carriers and uses the General Concurrence method of appointing travel agencies. However, Delta has adopted the Specific Appointment method for new agent applicants and applicants undergoing a Type II or Type V change of ownership. Delta maintains appointment standards that are separate from ARC and agents may be contacted by Delta and advised they must apply with Delta for ticketing authority.

ARC Travel Agency Contact:
Email: [email protected]

For Revenue Accounting:
Director--Revenue Accounting
Hartsfield Atlanta International Airport
Dept. 815
Atlanta, GA 30320-9998.

For Mailing of Refunds:
Passenger Refunds
Hartsfield Atlanta International Airport
Dept. 518
P.O. Box 20537
Atlanta, GA 30320-2537.

For Mailing Debit/Credit Memos Correspondence and Sales Summary Adjustment Requests:
Travel Agency Correspondence
Department 816
PO Box 20706
Atlanta, GA 30320-1591

or

email at [email protected].

For Mailing Exception Transactions:
Delta Air Lines Passenger Sales Accounting
Dept. 821
1030 Delta Blvd.
Atlanta, GA 30354

or
Phone: (404) 714-5348

Email [email protected]
 
Denver Air Connection   494 KG N N N N N N   N General Concurrence   (800) 866-8513   13252 E. Control Tower Road
Englewood, CA 80112
United States		 www.denverairconnection.com https://denverairconnection.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Discover Card (DS)
Visa (VI)		 NR - No restriction.    
Eastern Airlines   054 2D Y Y N N N N   N General Concurrence   (877) 971-0919   420 Lexington Avenue
New York, NY 10170
United States		 [email protected] https://www.goeasternair.com Via GDS       13 Months December 8, 2022 N/A   Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
Visa (VI)		 NR - No restriction.    
Eastern Airways   467 T3 N N N N N N   N General Concurrence             Managing Directly   January 9, 2023   13 Months January 5, 2023     American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Egyptair   077 MS Y Y Y N N N   N General Concurrence http://agents.egyptair.com/Pages/BOOKINGProcedures.aspx (212) 938-3519   90 Broad Street
New York, NY 10004
United States		 [email protected] http://www.egyptair.com/ Via GDS (Reinstated)   October 16, 2020 Refund Exception: For Sabre, refunds must be initiated through IAR only, not through the GDS 13 Months   N/A American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.   Additional Contact Information:

For Travel Agency Ticketing Authority:
Contact: Jessica O'Keefe, CTC
Email: [email protected]
Phone Number: 212-938-3500 Ext. 3589

For Ticketing and Waiver Codes:
Contact: Maria Papadakis
Email: [email protected]
Phone: 212-938-3500 Ext. 3504

For Refunds:
Contact: Lynn Luehrs
Email: [email protected]
Phone: 212-938-3519

For Memos:
Contact: Lynn Luehrs, CTC
Email: 212-938-3516
Phone: 212-938-3519

For delayed flights/Sked Changes/NOOP's requiring a waiver code, please email to either Ms. O'Keefe or Ms. Papadakis.
El Al Israel Airlines   114 LY Y Y N N N N   N General Concurrence   (212) 852-0758   100 Wall Street
New York, NY 10010
United States		 [email protected] http://www.elal.com Via GDS [email protected] October 26, 2022   39 Months March 23, 2023 N/A   American Express (AX)
Mastercard (CA)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.   For Mailing Passenger Refunds
EL AL Israel Airlines
Refund Dept.
100 Wall Street, 4th Floor
New York, NY 10005
Elite Airways   087 7Q N N N N N N   N General Concurrence   (877) 393-2510   50 Portland Pier
Portland, ME 04101
United States		 [email protected] https://res.eliteairways.net/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Ellinair   241 EL N N N N N N   N General Concurrence   (201) 484-8036   420 Lexington Avenue
New York, NY 10170
United States		 [email protected] https://www.ellinair.com Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Emirates   176 EK Y Y Y N N N N Y General Concurrence https://www.emirates.partners/s/policies-details-page?id=a2M0X000004waQQUAY     55 East 59th Street
New York, NY 10022
United States		 [email protected] https://www.emirates.com/us/english/ Via GDS (Reinstated)   November 3, 2020   30 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only.    
Ethiopian Airlines   071 ET Y Y Y N N N   N General Concurrence http://www.ethiopianairlines.com/AA/EN/information/essential/refunds-and-fare-restrictions     3133 Mt. Vernon Avenue
Alexandria, VA 22305
United States		   https://www.ethiopianairlines.com/ Via GDS (Reinstated)   December 15, 2020 Rebooking and Refund Policy: https://www2.arccorp.com/globalassets/refunds/ethiopian-airlines.pdf 13 Months February 4, 2022 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 8 - Miscellaneous Ethiopian Airlines does not accept anonymous prepaid cards.  These are cards that are typically not reloadable, and not issued to individual cardholders.   
Etihad Airways   607 EY Y Y N N N N   Y General Concurrence http://www.etihadairways.com/sites/Etihad/_layouts/Etihad/obe/CompareFareType.aspx?ROUTE=CDG-KUL&LANGUAGE=GB (888) 468-5736   40 Exchange Place
New York, NY 10005
United States		   http://www.etihad.com Via GDS (reinstated)   December 1, 2020   13 Months June 14, 2022 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Euroairlines   291 Q4 Y Y Y N N N   N General Concurrence       Paseo De La Habana 26
Planta 3
Puerta 4
28036 Madrid
Spain		   https://www.euroairlines.es Via GDS       13 Months   N/A   Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Eurostar   814 9F N N N N N N N N General Concurrence http://www.eurostar.com/uk-en/conditions-carriage     Kings Place
6th Floor
London,N1 9AG
United Kingdom Of Great Britain And Northern Ireland		   http://www.eurostar.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Eva Airways   695 BR Y Y Y N N N   Y General Concurrence https://www.EVAAir.com/en-us/company-profile/ (800) 695-1188   2199 Campus Drive
El Segundo, CA 90245
United States		   https://www.evaair.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 4 - 50% or more of the segments must be routed on ticketing airline.    
Evelop Airlines SL   783 E9 N N N N N N   N General Concurrence       Motta 27
Palma de Mallorca Mallorca
Spain		   https://www.evelop.com/ Managing Directly       13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Fastjet   334 FN N N N N N N   N General Concurrence   +1 201 484 8036   Fastjet c/o Airlinepros
703 Waterford Way, Suite 785
Miami, FL 33126
United States		 [email protected] https://www.fastjet.com Managing Directly   July 18, 2022   13 Months April 23, 2022     Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Fiji Airways   260 FJ Y Y Y N N N   N General Concurrence http://www.fijiairways.com/conditions-of-carriage/     5777 West Century Blvd.
Los Angeles, CA 90045
United States		 [email protected] https://www.fijiairways.com Via GDS (Reinstated)   November 4, 2022 Refund Portal: https://app.smartsheet.com/b/form/b249b05d87254ae9a84095631ca50dc7 Refund Policy: https://www2.arccorp.com/globalassets/refunds/fiji--waiver-of-conditions-covid19-31mar2020_sales-clarification.pdf 48 Months November 4, 2023 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.   Send e-mail: [email protected]; [email protected] – Fiji Contacts
Finnair   105 AY Y Y Y N N N N Y General Concurrence https://www.finnair.com/INT/GB/customer-care/refund-form (212) 716-0626   2 Park Avenue
New York, NY 10016
United States		   https://easy.finnair.com/en/reservation---ticketing/booking-and-ticketing-policy Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 4 - 50% or more of the segments must be routed on ticketing airline.   For General Travel Agency Information, Ticketing Authority, and Waiver Codes:
Email: [email protected]

For Refunds:
Email: [email protected]

For Debit and Credit Memo Information:
Email: [email protected]
FlexFlight   365 W2 Y Y N N N N   N General Concurrence   00453956-3955   Kultorvet 11, 3
Copenhagen,Denmark		 [email protected] http://www.flexflight.dk Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Flydubai   141 FZ Y Y N N N N   N General Concurrence https://www.flydubai.com/en/media/adm-policy_tcm8-51848.pdf 1-800-380-6541   Dubai International Airport
Dubai,United Arab Emirates		 [email protected] http://www.flydubai.com Via GDS   March 2, 2021 Agents should direct queries to [email protected]. 24 Months September 22, 2022 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.    
French Bee   396 BF N N N N N N   N General Concurrence   (833) 376-7158   5, allee du commandant mouchotte
Wissous,91782
France		   http://www.frenchbee.com Via GDS   March 26, 2021   24 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Garuda Indonesia   126 GA Y Y N N N N   N General Concurrence https://www.garuda-indonesia.com/other-countries/en/contact/term-condition.page? 877-621-2530   16250 Ventura Blvd.
Encino, CA 91436
United States		 [email protected] https://www.garuda-indonesia.com Via GDS (Reinstated)   February 15, 2023   13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 4 - 50% or more of the segments must be routed on ticketing airline.    
Georgian Airways   606 A9 N N N N N N   N General Concurrence       Suite 209
Rockville, MD 20850
United States		   http://www.georgian-airways.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
GOL   127 G3 Y Y Y N N N   N General Concurrence https://voegol.com.br/en/Documents/G3_General_ADM_policy_Tkt_and_Booking_Site_and_BSP_26FEB18.pdf 5511 2128-4646   Praça Cmte Linneu Gomes, s/a
CEP 04630 000
Sao Paulo,Brazil		 [email protected] http://www.voegol.com.br Via GDS   March 10, 2021   18 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Gulf Air   072 GF Y Y Y N N N   N General Concurrence https://partners.gulfair.com/GFTRADE/ (855) 284-2967   150 E. Colorado Blvd
Pasadena, CA 91105
United States		 [email protected] https://www.gulfair.com/ Via GDS   June 17, 2021   18 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Hahn Air Lines   169 HR Y Y N N N N N N General Concurrence https://www.hahnair.com/en/agents?language=en     An Der Trift 65
Dreieich,Germany		 [email protected] http://www.hahnair.com Via GDS   February 11, 2021   13 Months August 31, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 8 - Miscellaneous Hahn Air Lines does not accept anonymous prepaid cards. Rejected payment transactions are subject to an Agency Memo. Carrier Contact Information:
Refunds:
Email: [email protected]

Ticketing Authority:
Email: [email protected]
Hainan Airlines   880 HU Y Y N N N N   N General Concurrence   312-374-3700   PMB 125 17801 International Blvd.
Seattle, WA 98158
United States		 [email protected] https://www.hainanairlines.com Via GDS (Reinstated)   May 1, 2020   13 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Hawaiian Airlines   173 HA Y Y N N N N   Y General Concurrence https://www.hawaiianairlines.com/our-services/products-and-programs/travel-agents/policies/adm-policy     3375 Koapaka Street
Honolulu, HI 96819
United States		   https://www.hawaiianairlines.com/our-services/products-and-programs/travel-agents/policies/adm-policy Via GDS   October 7, 2020 Travel Agent Program News: https://www.hawaiianairlines.com/our-services/products-and-programs/travel-agents/news 13 Months November 23, 2022 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only.   Carrier Contact Information:

Refunds:
Email: [email protected]

Memos:
Email: [email protected]
Fax: 808-840-8352
Hong Kong Airlines   851 HX Y Y N N N N   N General Concurrence   (800) 380-6541   1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] http://www.hongkongairlines.com/ Via GDS       13 Months June 2, 2023 N/A   Cash   Cash only at this time.  
Hunnu Air   861 MR N N N N N N   N General Concurrence   (201) 526-7617   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.hunnuair.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Iberia   075 IB Y Y Y N N N N Y General Concurrence http://www.iberia.com/es/faqs/changes-cancellations-refunds/ (305) 267-7747   PO Box 226980
Miami, FL 33222
United States		 [email protected] http://www.iberia.com Via GDS   August 14, 2021   13 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.    
Icelandair   108 FI Y Y N N N N   N General Concurrence http://www.icelandair.is/servlet/file/store36/item732464/version1/FI%20ADM%20Policy.pdf 1-800-757-7242 ext.318   1900 Crown Colony
Quincy, MA 02169
United States		 [email protected] http://www.icelandair.us/ Via GDS   October 7, 2020   24 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.    
InterCaribbean Airways   653 JY Y Y N N N N   N General Concurrence https://airturksandcaicos.booksecure.net/login.aspx?lang=en-us (201) 526-7719   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://intercaribbean.com/ Via GDS       30 Months   N/A   Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Interjet   837 4O N N N N N N   N General Concurrence https://www.interjet.com/en-us/legal-information/regulations-and-policies/travel-agencies (210) 822-3019   9800 Airport Blvd.
San Antonio, TX 78216
United States		 [email protected] http://www.interjet.com/ Managing Directly   July 1, 2021   13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.   For reservations contact: 1-866-285-9525
ITA   055 AZ Y Y Y N N N   N Specific Appointment https://www.ita-airways.com/content/dam/itaspa/files/EN/Agent%20Debit%20Memo%20Policy%20ITA%2023%20March%2022%20_US.pdf     Via Venti Settembre 97
Rome,00187
Italy		   https://www.itaspa.com Via GDS   May 14, 2020   13 Months       American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 6 - 50% or more of the total fare value must be routed on ticketing airline.    
Japan Airlines   131 JL Y Y Y N N N   N General Concurrence https://jal.jalagency.com/ 1-800-525-3663   300 Continental Blvd
El Segundo,CA 90245
United States		 [email protected] http://www.ar.jal.co.jp Via GDS   05/18//20   13 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 5 - 25% or more of the total fare value must be routed on ticketing airline.    
Jeju Air   806 7C N N N N N N   N General Concurrence http://www.jejuair.net/upload/ADM/ARC_APG_7C_ADM_ACM_policy_to_travel_agent.pdf (800) 380-6541   1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] http://www.jejuair.net/upload/ADM/ARC_APG_7C_ADM_ACM_policy_to_travel_agent.pdf Via GDS   May 4, 2020 Refund Instructions: https://www2.arccorp.com/globalassets/refunds/jeju-air-refund-policy-covid-19.pdf 13 Months   N/A   UATP (TP) NR - No restriction.    
JetBlue Airways   279 B6 Y Y N N N N   N General Concurrence http://www.jetblue.com/travel-agents/ 1-800-538-2583   6200 South 3000 East
Salt Lake City, UT 84121
United States		   https://www.jetblue.com/travel-agents/ Via GDS     Our complete change and cancelation policy can be found here: https://www.jetblue.com/travel-agents/cancellation-policy 13 Months September 8, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
PayPal (TP)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.    
JSX Air   569 XE N N N N N N   N Specific Appointment   469-791-7300   1341 W Mockingbird Ln
Shite 600E
Dallas, TX 75247		 [email protected] www.jsx.com Via GDS   September 11, 2023   13 Months January 25,2024 N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		      
Jubba Airways   535 3J N N N N N N   N General Concurrence       Suite 600E [email protected] http://jubbaairways.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
KAM Air   384 RQ Y Y N N N N   N General Concurrence   (201) 526-7237   Dallas, TX 75247 [email protected] https://www.kamair.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Kenya Airways   706 KQ Y Y Y N N N   Y General Concurrence https://www.kenya-airways.com/uploadedFiles/Pages/Kenya/Footer/KQ%20ADM%20%20policy%202016.pdf (186) 653-6922 ext.4   980 6th Avenue
New York, NY 10018
United States		 [email protected] https://www.kenya-airways.com/ Via GDS (Reinstated)   October 30, 2021 Send inquiries to [email protected]. 13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
KLM Royal Dutch Airlines   074 KL Y Y N N N N   Y General Concurrence https://www.agentconnect.biz/FR/fr/local/process/prehome/choose_country.wadis     1450 Broadway
Floor 24
New York, NY 10018
United States		   https://www.klm.com Via GDS (Reinstated)   March 29, 2023 https://www.afkl.biz/s/ 13 Months April 14, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Korean Air   180 KE Y Y Y N N N   N General Concurrence   1-800-525-6311   900 Wilshire Blvd., Suite 2900,
Los Angeles, CA 90017
United States		 [email protected] http://www.koreanair.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.   For Memo Assistance/Information please contact:

Korean Air Revenue Accounting Department
[email protected] (East Coast
[email protected] (West Coast)
Phone: 310-215-8624 or 212-326-5009
Kuwait Airways Corp.   229 KU Y Y Y N N N   N General Concurrence https://www.kuwaitairways.com/Documents/policy/ARC_ADM_col_proc.pdf     400 Kelby St.
Fort Lee,NJ 07024
United States		   https://www.kuwaitairways.com/ Via GDS   July 16, 2021   24 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 4 - 50% or more of the segments must be routed on ticketing airline.   ADM Collection Procedure Update

Please be advised that effective April 1, 2018, Kuwait Airways will implement the updated collection procedure for ADMs.

The procedure is available at https://www.kuwaitairways.com/Documents/policy/ARC_ADM_col_proc.pdf

For further questions or concerns, please email us at [email protected]

Contact Person: Mr. Abdul Majid Sawal
Finance Manager – The Americas
400 Kelby Street – 18th Floor
Fort Lee, New Jersey 07024
Tel.: 1-201-582-9275
La Compagnie   002 B0 Y Y N N N N   N General Concurrence   1-800-218-8187   21-37 rue de Stalingrad
Arcueil, 94110
France		   https://www.lacompagnie.com/ Via GDS   March 3, 2021   24 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
LAM   068 TM Y Y Y N N N   N General Concurrence http://www.lam.co.mz/en/Customer-Service (201) 204-5502   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.lam.co.mz/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
LATAM   045 LA Y Y Y N N N   Y General Concurrence https://secure-web.cisco.com/19vvDEVFne73OY5ttmH6EGiHJtck8gIXB0I8VTFMjPUCpjqjKtOk2rqwOdpa0ZqCyCvgd0zZpKh1AQY15i3szqx4FDgwMx1BYFUL9rwODr_0I12wId-RKUE1QnG6zUy-G5ko_2zv3UIim-NGvlTWCZnrlFFvyjqXsksomgSsZJZl6MebBOP4JgGVFcUC2     6500 NW 22nd Street
Miami, FL 33122
United States		   https://www.latam.com/es_cl/ Via GDS (Reinstated)   January 15, 2021 Travel Trade Policies: https://www.latamtrade.com/en_us/procom/refund 39 Months July 14, 2022 N/A https://www.latamtrade.com/en_us/news/EXCEPCIONES_Extension_de_flexibilidad_para_tickets_vencidos_con_tramos_no_usados_sin_viaje_iniciado_ENG American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Lanmei Airlines   961 LQ Y Y N N N N   N General Concurrence   (201) 484-8036   703 Waterford Way
Miami, FL 33076
United States		 [email protected] https://lanmeiairlines.com Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Lao Airlines   627 QV N N N N N N   N General Concurrence   (877) 989-5677   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.laoairlines.com/ Via GDS       13 Months July 21, 2022 N/A   American Express (AX)
Diners Club Int'l (DC)
JCB (JC)
UATP (TP)		 NR - No restriction.    
Loganair   682 LM Y Y N N N N   N General Concurrence   (201) 484-8036   420 Lexington Avenue
New York, NY 10170
United States		 [email protected] https://loganair.co.uk Via GDS       13 Months   N/A   Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
LOT Polish Airlines   080 LO Y Y Y N N N   Y General Concurrence www.lottravelagents.com (212) 789-0977   86 Cargo Plaza Rd
Jamaica, NY 11430-1728
United States		 [email protected] https://www.lot.com/pl/en/for-agents Via GDS (Reinstated)   May 10, 2021   24 Months January 26, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only. Where transoceanic travel is a part of the itinerary, at least one transoceanic segment must be routed on LOT Polish Airlines.  
Lufthansa   220 LH Y Y Y N N N   Y General Concurrence https://www.lufthansaexperts.com/?US     Lufthansa German Airlines
1400 RXR Plaza – West Tower
Uniondale, NY 11556
United States		   http://www.lufthansa.com/ Via GDS (Reinstated)   June 30, 2020 Flight Information: https://www.lufthansa.com/us/en/flight-information Travel Agency Portal: https://www.lufthansa.com/us/en/travel-agencies 39 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
PayPal (TP)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only. Where transoceanic travel is a part of the itinerary, at least one transoceanic segment must be routed on Lufthansa German Airlines.  
Luxair   149 LG Y Y N N N N   N General Concurrence https://www.luxair.lu/sites/default/files/ADM%20POLICY_12%20July%202018.pdf (800) 380-6541   1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] https://www.luxair.lu Via GDS   September 1, 2020   13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Malaysia Airlines   232 MH Y Y N N N N   N General Concurrence       100 N. Sepulveda Blvd
El Segundo, CA 90245
United States		   http://www.malaysiaairlines.com/ Managing Directly   July 1, 2021 Contact Airline directly for instructions 13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 6 - 50% or more of the total fare value must be routed on ticketing airline.    
Maya Island Air Limited   391 2M N N N N N N   N General Concurrence   (877) 944-6007   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.mayaislandair.com/ via GDS       13 Months March 10, 2022 N/A  
UATP (TP)		 NR - No restriction.    
MIAT Mongolian Airlines     289 OM Y Y Y N N N   N General Concurrence   (718) 526-7238   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.miat.com/ Via GDS     Contact Airline directly for any inquiries. 30 Months June 8, 2023 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Middle East Airlines   076 ME Y Y N N N N   N General Concurrence   212-244-6850xt.110   362 Fifth Ave.
New York, NY 10001
United States		 [email protected] https://www.mea.com.lb Via GDS     Refund Policy: https://www2.arccorp.com/globalassets/refunds/ONURAIR-RefundPolicyCOVID.pdf 13 Months January 26, 2023 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.    
Myanmar Airways International   599 8M N N N N N N   N General Concurrence   (201) 484-8036   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://www.maiair.com/ Via GDS   March 22, 2023 Travel Advisories: https://www.pacificcoastal.com/?plugin_page=travel-advisories 13 Months   N/A   Cash   Cash only at this time.  
Myanmar National Airlines   665 UB N N N N N N   N General Concurrence   (201) 484-8036   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.flymna.com Via GDS       13 Months   N/A   Cash   Cash only at this time.  
National Airlines   416 N8 N N N N N N   N General Concurrence   (201) 526-7238   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://www.nationalairlines.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Neos S.p.a.   703 NO N N N N N N   N General Concurrence   (800) 380-6541   1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] https://www.neosair.it Via GDS   January 1, 2021   13 Months June 9, 2022 N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Nepal Airlines   285 RA N N N N N N   N General Concurrence   (201) 484-8036   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://nepalairlines.com.np Via GDS       13 Months   N/A   Cash   Cash only at this time.  
New Pacific/Ravn Alaska   808 7H Y Y Y N N N   N General Concurrence   (907) 266-8451   4700 Old International Airport Road
Anchorage, AK 99502
United States		 [email protected] https://www.ravnalaska.com Via GDS   March 10, 2021   18 Months   N/A   Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
Visa (VI)		 NR - No restriction.    
Nile Air   325 NP Y Y N N N N   N General Concurrence https://www.nileair.com/adm (877) 958-2577   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.nileair.com Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Nordwind   216 N4 N N N N N N   N General Concurrence   (201) 484-8036   703 Waterford Way
Miami, FL 33126
United States		 [email protected] https://nordwindairlines.ru/en Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Norwegian   328 DY N N N N N N   N General Concurrence https://agent.norwegian.com/     Oksenoyveien 3
Lysaker,1366
Norway		 [email protected] https://www.norwegian.com/ Via GDS (Reinstated)   July 14, 2021 Policies for Travel Agencies: https://agent.norwegian.com 13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Olympic Airlines SA   050 OA N N N N N N   Y General Concurrence https://www.olympicair.com/en/Info/Terms +302106261658 +302106261875   31, Viltanioti Str.
Kifissia,14564
Greece		 [email protected] https://www.olympicair.com/ Via GDS (Reinstated)   November 13, 2020   13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.   Additional Contact Information:
Contact: Mr. Kouveliotis Michalis
Email: [email protected]
Phone: +30 210-626-1851
Oman Air   910 WY Y Y Y N N N N N General Concurrence http://www.omanair.com/en/travel-info (201) 526-7805   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.omanair.com/ Via GDS (Reinstated)   August 6, 2021 Contact airline directly for inquiries 30 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Pacific Coastal Airlines   905 8P N N N N N N   N General Concurrence https://pascoweb.intelisys.ca/sitelogin.aspx (201) 204-5500   4980 Cowley Crescent
New York,V7B 1C1
Canada		 [email protected] http://www.pacificcoastal.com/ Via GDS   April 14, 2021 https://www.pacificcoastal.com/?plugin_page=travel-advisories 24 Months April 28, 2022 N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Pakistan Int'l Airlines   214 PK Y Y N N N N   N General Concurrence http://www.piac.com.pk/PIA_PolicynTerms/pia-CustomerCare.asp (212) 760-8484   505 - 8th Ave.
New York, NY 10018
United States		 [email protected] http://www.piac.aero/ Via GDS       13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.   For appointment, revocation, deletion, ADMs: E-mail at [email protected]
Paranair   445 ZP N N N N N N   N General Concurrence   (786) 526-2293   6355 NW 36th Street
Miami, FL 33166
United States		 [email protected] https://www.paranair.com Via GDS       13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Pegasus Airlines   624 PC Y Y N N N N   N General Concurrence https://www.flypgs.com/en/useful-info/info-about-flights/general-rules (646) 213-9595   7 Penn Plaza
New York, NY 10001-0043
United States		 [email protected] http://www.flypgs.com Via GDS (Reinstated)   October 16, 2020 Contact airline directly for instructions 13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Philippine Airlines   079 PR Y Y Y N N N   N General Concurrence   1-800-435-9725   1350 Bayshore Highway
Burlingame, CA 94010
United States		   http://www.philippineairlines.com/ Via GDS   August 25, 2020   13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.    
Plus Ultra   663 PU N N N N N N   N General Concurrence   (954) 239-2295   6355 NW 36th Street
Miami, FL 33166
United States		   http://www.plusultra.com Managing Directly   July 1, 2021 Refund Policy: https://plusultra.com/en/covid-19-info 13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
PNG Air   626 CG N N N N N N   N General Concurrence   + 1 201 484 8036   PNG Air C/O AIRLINEPROS
703 Waterfordway
Suite 785
Miami, FL 33126
United States		 [email protected] https://pngair.com.pg/ Via GDS   March 4, 2022   13 Months March 10, 2022     Cash   Cash only at this time.  
Porter Airlines, Inc   451 PD N N N N N N   N General Concurrence https://www.flyporter.com/Login?culture=en-US&ReturnUrl=%2FAgent%2FBooking-And-Ticketing-Policy%3Fculture%3Den-US 647-826-7022   Billy Bishop Toronto City Airport
Toronto,M5V 1A1
Canada		 [email protected] http://www.flyporter.com/ Via GDS (Reinstated)   December 10, 2021 COVID19 waiver and E-ticket extension policies: https://www.flyporter.com/services/travel-agents 39 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.   Additional Contact Information:

For Ticketing Authority and Memo Assistance:
Contact: Shaman Kashyap
Email: [email protected]
Phone: 416-619-8547

For Refunds, Exchanges and Waiver Codes:
Contact: General Travel Agency Support
Email: [email protected]
Phone: 1-888-619-8622

Other Information:
Contact: Nimal Hevapannage
Email: [email protected]
Phone: 416-619-8626
Precision Air   031 PW Y Y N N N N   N General Concurrence   (877) 496-9887   420 Lexington Ave.
New York, NY 10170
United States		   https://www.precisionairtz.com/ Via GDS (Reinstated)   December 1, 2021   13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Proflight Zambia   659 P0 Y Y N N N N   N General Concurrence https://proflight-zambia.com/policy/ (201) 526-7803   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.flyzambia.com Managing Directly   May 19, 2022 Refund Policy: https://proflight-zambia.com/covid-19/uploads/Travel%20Advisory_01Apr20%20PUBLIC.pdf 24 Months   N/A   Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Qantas Airways   081 QF Y Y Y N N N   Y Specific Appointment http://www.qantas.com/agents_us/dyn/usqf/info/policies/policiesIndex (310) 726-1400   6080 Center Drive
Los Angeles, CA 90045
United States		 [email protected] http://www.qantas.com/ Via GDS   August 25, 2020 Policies and Updates: https://www.qantas.com/agencyconnect/us/en.html 60 Months April 6, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.    
Qatar Airways   157 QR Y Y Y N N N N Y General Concurrence http://www.qatarairways.com/global/en/customer-service-commitment.page (310) 726-1400   350 5th Avenue
Empire State Building
New York, NY 10118
United States		 [email protected] http://www.qatarairways.com Via GDS (Reinstated)   September 1, 2020   24 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Regional Sky   351 4P Y Y Y N N N   N General Concurrence       201 Hangar Road
Avoca, PA 18641
United States		   https://publiccharters.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.   For Revenue Accounting & Sales Audit:
6080 Center Drive
Suite 400
Los Angeles, CA 90045
Royal Air   869 RW Y Y Y N N N     General Concurrence       Unit 707-5 Columbia
Paranaque City Metro
Manila,Philippines		 [email protected] https://www.flyroyalair.com Via GDS       13 Months       Cash   Cash only at this time.  
Royal Air Maroc   147 AT Y Y N N N N   N General Concurrence       609 Fifth Avenue
New York, NY 10017
United States		   http://www.royalairmaroc.com/ Via GDS (Reinstated)   March 13, 2021   18 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.    
Royal Brunei Airlines   672 BI Y Y Y N N N   N General Concurrence   (201) 526-7843   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://www.flyroyalbrunei.com/en/brunei/ Via GDS       13 Months   N/A   Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Royal Jordanian   512 RJ Y Y Y N N N   N General Concurrence http://www.rj.com/en/refund_policy.html (212) 949-0060 ext.4061   355 Lexington Ave.
New York, NY 10017
United States		 [email protected] http://www.rj.com/ Via GDS       13 Months February 9, 2024 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 6 - 50% or more of the total fare value must be routed on ticketing airline.    
RwandAir   459 WB Y Y Y N N N   N General Concurrence   (201) 484-8036   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://www.rwandair.com/ Via GDS (Reinstated)   October 31, 2020 Policy for Rebooking and Refunds: https://www2.arccorp.com/globalassets/refunds/rwandair-rebooking-and-refund-policy-.pdf 13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
S7 Airlines   421 S7 Y Y Y N N N N N General Concurrence http://www.s7.ru/home/info/rules.dot#razdel-8     City Ob4
633104
Russia		 [email protected] https://www.s7.ru/ Via GDS (Reinstated)   September 10, 2020 https://www2.arccorp.com/globalassets/refunds/s7_bsp_arc_tch_et-gds-except-1a.pdf 13 Months May 12, 2022 N/A   Cash   Cash only at this time.  
Samoa Airways   162 OL N N N N N N   N General Concurrence       2nd Floor
SNPF Building
Beach RoadAvenida Amilcar Cabral
Apia,Samoa		 [email protected] https://samoaairways.com/ Via GDS       13 Months   N/A   American Express (AX) NR - No restriction.    
Sansa Airlines   684 RZ Y Y Y N N N   N General Concurrence             Via GDS   January 9, 2024   13 Months January 9, 2024            
SATA International   331 S4 Y Y N N N N   N General Concurrence https://www.azoresairlines.pt/en/before-boarding/denied-boarding-notice     211 South Main Street
Fall River, MA 02721
United States		   http://www.sata.pt/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Saudi Arabian Airlines   065 SV Y Y N N N N   N General Concurrence http://www.saudiairlines.com/portal/site/saudia/menuitem.5fed915fef87fa7c90c0ed105d6981ca/?vgnextoid=23ed981af080a410VgnVCM100000d59618acRCRD 1-877-722-1800   8081 Wolftrap Road
Vienna, VA 22182
United States		 [email protected] http://www.saudiairlines.com/ Via GDS     Refund Instructions: https://www2.arccorp.com/globalassets/refunds/SkyexpressInstructions.pdf 24 Months October 15, 2020 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Scandinavian Airlines   117 SK Y Y Y N N N N Y General Concurrence https://www.sassalesinfo.com/content/Login.html     301 Route 17 North
Rutherford, NJ 07071
United States		 [email protected] https://www.flysas.com/en/us Via GDS (Reinstated)   May 18, 2022 Email should be used for refund assistance only. For all other matters, please call our Agent Help Desk at 1-800-221-2350. Thank you! 13 Months September 6, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.   Additional Contact Information:

For General Travel Agency Information:
Email: [email protected]
Phone: 1-800-221-2350

For Refunds:
Email: [email protected]

For Memos:
Email: [email protected]
Scoot   668 TR N N N N N N   N General Concurrence   (877) 421-5970   703 Waterford Way
Miami, FL 33076
United States		 [email protected] https://flyscoot.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Shandong Airlines   324 SC Y Y N N N N   N General Concurrence   201-526-7619   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.shandongair.com.cn/index.html Via GDS       13 Months   N/A   UATP (TP) NR - No restriction.    
Shenzhen Airlines   479 ZH Y Y N N N N   N General Concurrence http://b2b.shenzhenair.com/b2b/page/admpolicy.html 1-800-380-6541   1120 Avenue of the Americas
New York, NY 10036
United States		 [email protected] http://www.shenzhenair.com Via GDS   May 19, 2020 Refund Rules, and Guidelines for Connecting and Code-Share Flights: https://www2.arccorp.com/globalassets/refunds/Shenzen-Refund-Guidelines.pdf 13 Months   N/A   Cash   Cash only at this time.  
Sichuan Airlines   876 3U Y Y N N N N   N General Concurrence   (855) 284-2967   150 E. Colorado Blvd
Pasadena, CA 91105
United States		   http://www.sichuanair.com/ Via GDS       13 Months   N/A   Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Silver Airways   449 3M N N N N N N   N General Concurrence http://www.silverairways.com/more-information/travel-policies (954) 315-4134   1100 Lee Wagener Blvd.
Fort Lauderdale, FL 33315
United States		 [email protected] http://www.silverairways.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Discover Card (DS)
Visa (VI)		 NR - No restriction.    
Singapore Airlines   618 SQ Y Y Y N N N N Y General Concurrence http://www.singaporeair.com/en_UK/us/plan-travel/local-promotions/travel-agent-portal/     222 N. Pacific Coast Highway
El Segundo, CA 90245
United States		   http://www.singaporeair.com/ Via GDS       24 Months May 29, 2020 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 6 - 50% or more of the total fare value must be routed on ticketing airline. 50% of the total fare value or a minimum of one transpacific or one transatlantic segment must be routed on Singapore Airlines.  
Sky Airline   605 H2 N N N N N N   N General Concurrence   1 (855) 605-8321 c/o APG North America LLC. 1120 Avenue of the Americas, Suite 4108
New York, NY 10036
United States		 [email protected] http://skyairline.com Via GDS   January 31, 2022   13 Months October 10, 2022 N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Sky Express   633 GQ Y Y N N N N   N General Concurrence https://www.skyexpress.gr/policy/gds_policy.htm 877-496-9894   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.skyexpress.gr Managing Directly   June 5, 2023 For Refund Requests please contact Sky Express at: [email protected] 13 Months June 5, 2023 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Sky High Dominicana   791 DO N N N N N N   N General Concurrence             Via GDS   August 7, 2023   13 Months August 7, 2023     Mastercard (CA)
Visa (VI)		      
Solomon Airlines   193 IE Y Y Y N N N   N General Concurrence   (201) 526-7804   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.flysolomons.com/ Via GDS       13 Months July 18, 2022 N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Somon Air   413 SZ N N N N N N   N General Concurrence   (201) 204-5503   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.somonair.com/ Via GDS   May 29, 2020   13 Months   N/A   Cash   Cash only at this time.  
South African Airways   083 SA Y Y Y N N N   N General Concurrence http://www.flysaa.com/us/en/TravelAgents/index/html. 1-800-722-9675   1200 S. Pine Island Road
Plantation FL ,33024
United States		 [email protected] http://www.flysaa.com/ Managing Directly     https://www.flysaa.com/flight-suspension-policy 24 Months July 1, 2021 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only. Where transcontinental travel is part of the itinerary, at least one transcontinental segment must be routed on South African Airways. Additional Contact Information

For Memo Information:
Email: [email protected]
Phone: 954-769-5063
Southern Airways Express   504 9X Y Y Y N N N   N General Concurrence   (954) 271-1404   2875 South Ocean Boulevard
Palm Beach, FL 33480
United States		 [email protected] https://iflysouthern.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Southwest Airlines   526 WN Y Y Y N N N   N Specific Appointment https://www.southwest.com/html/swabiz/gds-policy.html (214) 792-6777   2702 Love Field Drive
Dallas, TX 75235-1611
United States		 [email protected] http://www.southwest.com/ Via GDS   May 29, 2020 COVID-19 Travel Information: https://www.southwest.com/Coronavirus/ 13 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UnionPay International (UP)
UATP (TP)
Visa (VI)		 NR - No restriction.   For debit memo inquiries send email to [email protected]
Sri Lankan Airlines   603 UL Y Y N N N N   N Specific Appointment http://cnt.srilankan.aero/finadmpolicy/AGENCY_DEBIT_MEMO.pdf     379 Thornall Street, 6th Floor
Edison, NJ 08837
United States		   http://www.srilankanusa.com/ Via GDS (Reinstated)   August 14, 2020 Refund Application Form: https://www2.arccorp.com/globalassets/refunds/ul-refund-application.xlsx GDSs refunds are opened excluding credit card refunds through Sabre GDS 13 Months   N/A   American Express (AX)
UATP (TP)		 1 - Valid for air transportation only. Sri Lankan Airlines tickets should be issued only with fares extended/owned by UL. Fares published by other airlines between Colombo (CMB) and the United States with Sri Lankan Airlines segment should not be ticketed on Sri Lankan Airlines.  
Star Peru   156 2I N N N N N N   N General Concurrence   (866) 480-8626   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.starperu.com Via GDS       13 Months   N/A   UATP (TP) NR - No restriction.    
Starlux Airlines   189 JX N N N N N N   N General Concurrence             Via GDS   November 7, 2022   13 Months November 23, 2022 N/A   American Express (AX)
Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Sterling Airways   359 VC N Y N N N N   N General Concurrence         [email protected] https://www.flysterling.com Via GDS       13 Months January 5, 2023     Mastercard (CA)
Visa (VI)		 NR - No restriction. Cash only at this time.  
Sun Country   337 SY N N N N N N   N General Concurrence https://www.suncountry.com/Travel-Agency (651) 681-3968   2005 Cargo Rd
Minneapolis, MN 55450
United States		   http://www.suncountry.com/ Via GDS       13 Months   N/A   Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.   For General Information, Travel Agency Ticketing Authority, and Debit/Credit Memo Information:
Email: Beth Henn at [email protected]
Phone: 651-681-3968

For Ticketing, Waiver Codes, and Refunds:
Email: [email protected]
Phone: 651-681-3951
Surinam Airways Ltd   192 PY N N N N N N   N General Concurrence http://www.slm.firm.sr/en/content/6/customer-support/68/customer-service-plan-usa (305) 599-1196   7270 NW 12th Street
Miami, FL 33126
United States		 [email protected]@flysurinamairways.net https://www.flyslm.com/Surinam-Airways-Booking-Policy-and-related-fees-2 Managing Directly   December 15, 2022   13 Months December 15, 2022 N/A   Mastercard (CA)
Diners Club Int'l (DC)
UATP (TP)
Visa (VI)		 8 - Miscellaneous To utilize credit card form of payment 75% of travel must be ticketed on Surinam Airways.  
Swiss   724 LX Y Y Y N N N   Y General Concurrence       Swiss International
1400 RXR Plaza – West Tower
Uniondale, NY 11556
United States		   https://www.swiss.com/ Via GDS (Reinstated)   June 30, 2020   39 Months September 22, 2022 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UnionPay International (UP)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only.    
TAAG Angola Airlines   118 DT Y Y N N N N   N General Concurrence   (866) 380-1320   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.taag.com/ Via GDS (Reinstated)   July 30, 2021   13 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Taca   202 TA Y Y N N N N   Y Specific Appointment https://avianca.mailpush.nuintesa.com/documentos/newsletters_ficheros/fichero-7902-ficheros-1665602113-86323200-92019.pdf 800-880-2560   P.O. Box 59-0628
Miami, FL 33159
United States		   http://www.taca.com/ Via GDS (Reinstated)   June 6, 2022 https://www2.arccorp.com/globalassets/refunds/avianca-airlines-refund.jpg 24 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 3 - At least one segment must be routed on ticketing airline. Valid for air transportation only.   For Mailing Exception Transactions:
TACA International Airlines
Paseo General Escalon
Edificio Caribe
2do Nivel
San Salvador, El Salvador
Central America
TACV-Cabo Verde Airline   696 VR N N N N N N   N General Concurrence       Avenida Amilcar Cabral
P.O. Box 1
Praia, Cabo Verde
Cape Verde		   http://flytacv.com/ Via GDS (Reinstated)   April 24, 2020   13 Months May 12, 2022 N/A   Cash   Cash only at this time.  
TAG Airlines   911 5U Y Y Y N N N   N General Concurrence   (201) 526-7620   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://www.tag.com.gt/en/home Via GDS       13 Months November 24, 2021 N/A   Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
TAP-AIR Portugal   047 TP Y Y Y N N N N Y General Concurrence https://agents.flytap.com/Partners_UI/Article.aspx?ArticleId=267 (973) 854-6840   1 Riverfront Plaza
Suite 1510
Newark, NJ 07102
United States		 [email protected] https://www.flytap.com Via GDS (Reinstated)   June 21, 2021 https://www.tapagents.com/Partners_UI/; Email the TAP Agency Help Desk at [email protected] 24 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.    
Tarom Romanian   281 RO Y Y N N N N   N General Concurrence http://www.tarom.ro/en/travelling-terms-and-conditions/ (646) 213-9595   450 West 31st Street
New York, NY 10001
United States		 [email protected] http://www.tarom.ro/ Via GDS   April 21, 2020   13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 7 - 50% or more of the total fare value must be routed on ticketing airline. Valid for air transportation only.    
Thai Airways International Ltd.   217 TG Y Y Y N N N   N General Concurrence   800-767-3598   2321 Rosecrans Ave.
El Segundo, CA 90245
United States		   https://www.thaiairways.com/ Managing Directly   April 21, 2020 Contact Airline Directly for Instructions 13 Months   N/A   American Express (AX)
Mastercard (CA)
Discover Card (DS)
UATP (TP)
Visa (VI)		 6 - 50% or more of the total fare value must be routed on ticketing airline. Will not accept any one charge in excess of $10,000.  
Tradewind Aviation   492 TJ Y Y N N N N   N General Concurrence   (800) 376-7922   5 Juliano Dr.
Oxford, CT 06478
United States		   https://www.flytradewind.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
Discover Card (DS)
Visa (VI)		 NR - No restriction.    
Tropic Air   789 9N Y Y N N N N   N General Concurrence https://www.tropicair.com/agent-login/ (713) 626-2689   4151 Southwest Freeway
Houston, TX 77027
United States		 [email protected] http://www.tropicair.com Via GDS       13 Months March 3, 2022 N/A   Cash   Cash only at this time.  
TUI fly   612 TB N N N N N N   N General Concurrence https://www.jetairfly.com/en/travel-agent-login (877) 512-3759   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://www.jetairfly.com/ Managing Directly   July 1, 2021 Rebooking and Refund Policy: https://www2.arccorp.com/globalassets/refunds/tui-fly-rebooking-policy.pdf 13 Months   N/A   Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Tunisair   199 TU Y Y Y N N N   N General Concurrence https://www.tunisair.com/site/publish/content/article.asp?ID=101&Lang=en (866) 381-9931   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.tunisair.com/ Managing Directly   July 15, 2020   13 Months February 9, 2023 N/A   American Express (AX)
UATP (TP)		 NR - No restriction.    
Turkish Airlines   235 TK Y Y Y N N N N N General Concurrence       The Empire State Building
Suite 7510
New York, NY 10118
United States		   http://www.turkishairlines.com/ Via GDS (Reinstated)   August 3, 2020   24 Months April 27, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline. Where transoceanic travel is a part of the itinerary, at least one transoceanic segment must be routed on Turkish Airlines.  
Uganda Airlines   109 UR N N N N N N   N General Concurrence   (201) 484-8036   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] https://www.ugandairlines.com Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Ukraine Int'l Airlines   566 PS Y Y N N N N   N General Concurrence https://www.flyuia.com/ua/main-ukraine.html     746 Cherry Creek Drive
Grayslake, IL 60030
United States		   https://www.flyuia.com/ Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Ultimate Air Shuttle   327 UE N N N N N N   N General Concurrence   (330) 352-7708   6061 W. Airport Drive
North Canton, OH 44710
United States		 [email protected] http://www.ultimateairshuttle.com Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
United Airlines   016 UA Y Y Y N N N   Y General Concurrence https://Jetstream.united.com 1-872-825-6683   233 South Wacker Drive
WHQSE
Chicago IL ,60606
United States		 [email protected] http://www.united.com Via GDS     Agency Waiver Information: https://www2.arccorp.com/globalassets/refunds/UnitedWaiverProcess.pdf COVID-19 Travel Waivers and Information: https://jetstream.united.com/#/marketing-detail/a0I1T00001A2G65UAF 60 Months September 17, 2022 For exclusions, see United Jetstream Ticket Validity. https://jetstream.united.com/#/sub-link/a0F1T00000EjRioUAF American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
PayPal (TP)
UnionPay International (UP)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.   United Airlines has adopted the Specific Appointment method for new applicants and applicants undergoing a Type II or Type V Change of Ownership in the states of Arizona, California, Florida, New Jersey, New York, Texas, Virginia, Illinois, and the District of Columbia. United Airlines is included in the list of carriers participating in ARC, which uses the General Concurrence method of appointing travel agents in all other states.

For Mailing of Refunds:
Attn: Customer Experience-Refunds
P.O. Box 4607
Dept. NHCRF
Houston, TX 77253.

For Mailing Debit/Credit Memos:
Attn. Collections
P.O. Box 4607
Dept. HQJFR
Houston, TX 77210-4921

For Sales Summary Adjustment Requests:
Attn: Sales Audit
P.O. Box 4607
Houston, TX 77523

For Unreported Sales/Exception Transactions:
Attn: Investigative Use
P.O. Box 4607
Houston, TX 77523

For Mailing Exception Transactions & Unreported Sales: Investigative Use:
P.O. Box 4607
Dept. HQJSA
Houston, TX 77523

Form of Payment Changes:
Attn: Refund Audit Dept
P.O. Box 4607
Dept. HQJRA-1651C
Houston, TX 77523

Exception transactions and unreported sales can be submitted via email to: [email protected].

Please include if applicable:
•A completed Exception Transaction Form
•A completed Refund/Exchange Notice
•Images of the tickets

If an additional collection is required:
•A completed UCC Form with valid approval code – Must be emailed separately in a password-protected Excel spreadsheet. The spreadsheet password must be emailed separately.


 
Ural Airlines   262 U6 Y Y Y N N N   N General Concurrence   (201) 484-8036   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.uralairlines.ru Via GDS   April 13, 2020   13 Months   N/A   American Express (AX) NR - No restriction.    
Uzbekistan Airways   250 HY N N N N N N   N General Concurrence https://corp.uzairways.com/en/uzbekistan-airways-agency-debit-memo-policy-all-bsp-accredited-agents +99878-140-48-46 or Uzbekistan Airways Representative Office in New Jersey at 00-1-201-944-44-74 Uzbekistan Airways 400 Kelby Street, Unit 1609
Ft. Lee, NJ 07024-2945		 [email protected] https://www.uzairways.com/en Via GDS   September 14, 2022   13 Months June 24, 2022            
VietJet Air   978 VJ N N N N N N   N General Concurrence   (866) 888-8764   Ft. Lee, NJ 07024-2945 [email protected] http://www.vietjetair.com/ Via GDS   May 18, 2020 Refund Policy: https://www2.arccorp.com/globalassets/refunds/vietjet-refund-policy.pdf 13 Months August 11, 2022 N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Vietnam Airlines   738 VN Y Y Y N N N   N General Concurrence https://www.vietnamairlines.com/en/SITES/hoan-doi-covid-US (415) 677-0888   U.S. Branch
Auite 500
San Francisco, CA 94109
United States		 [email protected] http://www.vietnamairlines.com/ Via GDS (Reinstated)   February 26, 2022 https://www.vietnamairlines.com/en/SITES/US-TICKET-CHANGE-AND-REFUND-POLICY-VIETNAM-AIRLINES 13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Virgin Atlantic   932 VS Y Y Y N N N   N General Concurrence http://www.vsflyinghub.com/welcome-to-vsflyinghub 855-485-9064   1030 Delta Blvd.
4th Floor
Atlanta, GA 30354-1989
United States		 [email protected] http://www.vsflyinghub.com/ Via GDS (Reinstated)   April 30, 2021 Contact Airline Directly for Instructions 60 Months June 7, 2023 N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
JCB (JC)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.   For Revenue Accounting and Ticket Authority:
Email: [email protected]
Phone: 855-485-9064

For Ticketing, Exchanges, and Waiver Codes:
Email: [email protected]
Phone: 855-485-9064

For Debit/Credit Memos:
Email: [email protected]
Phone: 203-750-8051

For Refunds:
Email: [email protected]
Virgin Australia   795 VA Y Y Y N N N   N Specific Appointment   1-855-253-8021   5777 W. Century Blvd.
Los Angeles, CA 90045
United States		 [email protected] https://www.virginaustralia.com/us/en/ Via GDS (Reinstated)   December 12, 2022 ARC Agent Refund Request Form: https://www.virginaustralia.com/arcagentsrefundform Travel Agency Hub: https://www.virginaustralia.com/us/en/travel-info/flying-with-us/agency-hub/ 24 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
UATP (TP)
Visa (VI)		 2 - At least one segment must be routed on ticketing airline.    
Vistara   228 UK Y Y Y N N N   N Specific Appointment http://content.airvistara.com/Proddrupal/s3fs-public/pdf/UK-GDS-and-sales-audit-policy.pdf     15760 Ventura Blvd.
Encino, CA 91436
United States		 [email protected] https://www.airvistara.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Viva Aerobus   333 VB N N N N N N   N General Concurrence             Via GDS   August 1, 2022   13 Months August 4, 2022 N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Volotea   712 V7 N Y N N N N   N General Concurrence   8776607234   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.volotea.com Managing Directly   July 1, 2021   13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Wamos Air   460 EB N N N N N N   N General Concurrence   (201) 484-8036   420 Lexington Ave.
New York, NY 10170
United States		 [email protected] http://www.wamosair.com Via GDS       13 Months   N/A   Mastercard (CA)
Visa (VI)		 NR - No restriction.    
Wideroe   701 WF Y Y Y N N N   N General Concurrence   +855 551 0248   703 Waterford Way
Suite 785
Miami, FL 33126
United States		 [email protected]   Via GDS       13 Months March 10, 2022     American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.   Types of card accepted:
Private cards
Corporate cards

Types of payment NOT accepted:
Any type of Alternative Transfer Methods (APM), agent cards either physical or virtual, wholesale cards, etc.

Consequence of non-respect of our policy
Agent’s Payment methods will be monitored.
In case of use of non-accepted cards, we take the right to issue ADMs with a charge of 3% of the ticketed amount, plus an administrative fee in US dollars equal to the amount of NOK 400.
Westjet   838 WS Y Y Y N N N N Y General Concurrence https://westjettravelagents.com/ (403) 539-7034   22 Aerial Place, N.E.
Calgary,T2E 3J1
Canada		   https://www.westjet.com/ Via GDS (Reinstated)   August 11, 2021 Refund Policy: https://www.westjettravelagents.com/pdf/view/orig_305518; Previously reinstated in GDS; managing directly as of April 16. 39 Months   N/A   American Express (AX)
Mastercard (CA)
Diners Club Int'l (DC)
Discover Card (DS)
UATP (TP)
Visa (VI)		 NR - No restriction.    
Winair   295 WM Y Y N N N N   N General Concurrence http://www.st-barths.com/winair/en/terms-and-policies.htm     Airport Road 69
St. Maarten Netherland Antilles		   http://www.fly-winair.sx/ Via GDS       13 Months March 23, 2023 N/A   Mastercard (CA)
JCB (JC)
Visa (VI)		 NR - No restriction.    
Windrose Airlines   461 7W N N N N N N   N General Concurrence   (201) 484-8036   c/o AirlinePros 5201 Blue Lagoon Drive
Suite 933
Miami, FL 33126
United States		 [email protected] https://www.windrose.aero Via GDS       13 Months   N/A   Cash   Cash only at this time.  
Xiamen Airlines   731 MF Y Y N N N N   N General Concurrence http://www.xiamenair.com/cn/en/traveler/condition/int-condition/10844.shtml     c/o Account Manager 80 S Lake Ave
Suite 560
Pasadena, CA 91101
United States
Email		 [email protected] http://www.xiamenair.com/ Via GDS       13 Months   N/A   American Express (AX)
Mastercard (CA)
UATP (TP)
Visa (VI)		 NR - No restriction.